PRACTICAL GUIDES
Designing an accessible USSD journey
Plan a short, clear menu flow around the task a customer needs to complete.
Start with a specific task
USSD supports session-based mobile interactions on supported networks. Choose a focused journey such as registration, a survey or a self-service request.
Keep the menu clear
Use concise choices, consistent navigation and plain language. Design cancellation and error paths alongside the successful journey.
Connect the backend
Agree the information exchanged with your application, session handling, timeout behaviour and network testing.
Validate with users
Test the menu against the intended audience and operating environment before launch.